Since 04:00 GMT on Sunday morning, the primary Radb service has been exhibiting intermittent problems meeting acceptable service levels. This means that libraries, scrobble counts and the services associated with them (stats, radio stations etc) appear to be broken when you use Last.fm.
We’re working very hard to fix this as soon as possible, and we’ve had engineers on it throughout yesterday and last night, but we wanted to keep you posted here with what’s happened and what we know so far.
UPDATE (19/07/11 11:29):
We’ve re-enabled access to your library and chart service after analysing this morning’s traffic in a little more depth.
As we continue working on the fixing the underlying faults it may be that we have to switch them off again for short periods of time. In the meantime keep checking the status page for information about the service.
Thanks again for your patience.
All of our services here at Last fm are predicated around keeping track of your accumulated music plays – your scrobbles – and using statistical methods on the historical data to build awesome things.
Because scrobbles power everything dynamic and wonderful on the site, we need fast realtime access to the scrobbles and associated summary data ( library, charts, neighbourhoods, etc. ). And with milions of people scrobbling, and the size of the historical scrobbles set, doing this fast in realtime, while updating the same sets with new plays as fast as can be managed is a significant challenge. We have a custom, in memory database service that we designed and implemented to address these needs. It is called Radb. It is usually pretty awesome at answering these sorts of questions in a predictably constant time.
But since 4am on Sunday Radb has been failing. The reasons for this are unclear. Failing over to the redundant service providers helps a little, but not enough. The reasons for this are also unclear. We have engineers working flat out to diagnose this problem.
To remove as much stress as we can from the database service layer, we have additionally disabled most of our radio, library and recommendation services, temporarily. We have also stopped accepting new scrobbles for the meantime, for a similar reason. Scrobbling clients will detect this state and will cache your scrobbles until the submission service is reactivated, so no need to panic about scrobbles being lost.
Keep an eye on the status page, and the appropriate forum posts. We’ll update with more information and estimates as we have them.
Comments
James Taylor
18 July, 11:40
can’t believe I signed up only today!!!
Harold
18 July, 11:41
I lost quite a few scrobbles from a variety of clients yesterday, but good things come, as they say.
Alliston
18 July, 11:47
I hope that these issues will be resolved soon. Go, Last.Fm!
acidammo
18 July, 11:52
It happens. last.fm has one of the most reliable and stable servers I’ve used, and problems like this are rare. As long as it stays that way, I don’t think this will be too much of a problem.
Jon
18 July, 11:54
Subscribers, please contact us directly regarding your subscription: http://www.last.fm/help/support (choose the subscription category)
Lesley
18 July, 11:55
I take it we’ll be getting at least a free month subscription when it resumes then….
Sanne
18 July, 11:55
This is probably the first time I’ve experienced/noticed Last.fm being down since I signed up, which was in 2009. It has probably been down before, but like I said: never noticed it. I can’t say I’m upset over this, though. If I do lose my scrobbles, so be it. :) Good luck with fixing it!
vanessa
18 July, 11:59
>_<
H
18 July, 12:05
must knows whose singed up at 04:00 GMT on Sunday morning, man! he/she a real bad luck on last . fm
toni
18 July, 12:07
I hope you all get it fixed, soon. You’re website gave me good music through my teenage years! I love last.fm!
ghschilder
18 July, 12:08
i think it is wrong
Artemis
18 July, 12:09
The best of luck to you, last.fm!
George
18 July, 12:10
Please give us at least a one-month free subscription after the restore.
Gilad
18 July, 12:10
Good luck !
I hope to see you soon…
Eqy
18 July, 12:12
Please, fix it guys as soon as possible :) We’re hoping. And, goodluck! :))
luz
18 July, 12:12
Good luck fixing this last.fm! We love you!
orangeTC
18 July, 12:14
Good luck guys! I hope to see it up and running soon!
mandy
18 July, 12:15
ugh >.<
HellInBlood
18 July, 12:15
C’mon guys you will fix it!
Mikal
18 July, 12:16
“Subscribers, please contact us directly regarding your subscription: http://www.last.fm/help/support (choose the subscription category)”
Eep, why?
lauren
18 July, 12:18
i’ve never had a problem with last.fm before.
shit happens! keep working at it. the rest of us will have to be patient and not get greedy by asking for free subscriptions.
dabnotu
18 July, 12:18
Patience is a virtue, on the user & provider sides of the fence… er… interface…
Thanks & hopes for a quick recovery.
Cheers.
+ peace, also, of course!
Jon
18 July, 12:20
Good luck solving this, folks!
Wes Oldenbeuving
18 July, 12:22
Good luck getting things back up!
kittenbutt
18 July, 12:23
cheers to that.
Ellie
18 July, 12:23
Love the thought of people going in to a blind panic thinking some of their listens won’t be published. Brilliant.
Jon
18 July, 12:26
I hate it when this happens….suffering last.fm anxiety. Will my library return? Will all my tracks still be there if it does? Have I lost any scrobbles? Best site on the web so fingers crossed!
Amelia Bordahl
18 July, 12:26
I’m dying over here! I’ve listened to so much music the last couple of days!
mariarism
18 July, 12:26
Yes, my scrobbles seemed to be broken all the sudden. Good luck Last.fm!
jess
18 July, 12:28
best of luck, guys!
thenetherest
18 July, 12:30
Good luck guys n girls. You are the best! You built some credit with your past service record. I personally, can handle a little hick-up.
Rob
18 July, 12:31
We want at least three months of free subscription for all the problems this has caused!
eddie
18 July, 12:32
i hope you get it fix. best of luck to you guys.
Trevor
18 July, 12:36
well.. thanks for writing this.
Dizzanne
18 July, 12:39
And I thought it was something going wrong with my system, all the best with the repairs….go Lastfm! <3
Agent Cards
18 July, 12:39
Good Luck and keep us posted. This is the first major problem I’ve seen with Last.fm since signing up in 2005. I’m rooting for ya, I love this site.
jasonbmc
18 July, 12:40
I’ve used the site for years and this is the fist major outage I’ve seen. That’s very good, in my opinion. Stuff like this can only be fixed by going step-by-step; thanks for all the hard work.
manu
18 July, 12:40
Get it fixed soon,best of luck,guys!!
RJ
18 July, 12:42
Hang in there guys, hope you get it figured out soon.
Sally
18 July, 12:42
Bummer! Missing Last.fm already. Good luck fixing the problem. These things happen.
Lou
18 July, 12:43
Good luck! You’re awesome!
IanAR
18 July, 12:43
Meanwhile, what’s the point of the Interweb? :P
Qban_87
18 July, 12:43
Yeah, shit happens… I’ve bought subscription yesterday and I can’t even listen to my favourite radio! I hope we’ll get at least a one-month free subscription after the restore ;)
cyruz
18 July, 12:43
Keep up the great work! I’m sure this can be solved.
humanjukebox
18 July, 12:45
I have been a member since 2004.
When they changed from audio scrobbler to last.fm there were a few hiccups. They got it sorted pretty quick though.
I’ve never really seen any big issues, but with a larger set of data coming in, it’s no surprise Radb is overloaded.
A fix will come.
Have faith.
Peace
Tom
18 July, 12:46
Good luck, database stuff can sometimes be the worst.
Might want to bold the part about not having lost scrobbles, some people aren’t good at reading long posts.
Toby
18 July, 12:47
Sounds like a Schrödinbug… http://en.wikipedia.org/wiki/Unusual_software_bug
;o)
James Baker
18 July, 12:52
Problems are bound to arise, so thank you for trying your hardest to remedy them.
Any users who don’t subscribe have no reason to complain; this is a great service considering it’s free.
Gennath
18 July, 12:52
Thanks for the heads-up!
ralllan
18 July, 12:54
Thanks for the status. Its good to know its not a local network problem.
Sam
18 July, 12:54
Last.fm down? First time for everything, and I been on it since 2007. As a programmer, I bet you’re all pretty tired and stressed by now, good luck, herbal tea all round.
Moniquelydia
18 July, 12:56
Restons Zen…. Gardons l’espoir de voir repartir Last.fm très bientôt.
Joel
18 July, 12:57
After six years (and 87,000 scrobbles) of excellent FREE service, I hearby give you a pass!
Thanks and keep it up.
jetezpont
18 July, 12:58
I would say NO BROBLEM MISTER.
Last.fm has been always reliable – and they are keeping us to date when shit happens. If only this could apply to other things in life…
Good luck!
noisyparker
18 July, 12:59
Good luck, and I look forward to hearing some more updates as you know more!
Borked.fm
18 July, 13:02
There is one, and only one way to solve this: the world’s scrobbles – melt them down.
Auntybody
18 July, 13:05
! with a capital eek!
Yes, its irritating when things dont run smoothly, but I’ve been signed up since 2005 [ I hadnt realised it was such a long time ago! ] and its only occasionally that the system has failed.
Yes, this fail is probably the most dramatic I’ve experienced, but these things happen.
And Yes, I subscribe and so have ‘lost’ a day that I’ve paid for, but since I intend to continue subscribing, what difference will giving me back these lost days make?
If I stop subscribing it’ll mean that I REALLY wont care about LastFM any longer, so do I think that my mind might be changed by a few ‘free’ days extra.
Dont think so.
On the other hand , if I only subscribed for a short period it would be a happy warm feeling if I got a goodie of extra make up days from LastFm.
viddyclassic
18 July, 13:11
last.fm had its downtimes before, in 2005/2006/2007 i guess. Don’t remember when, but you had smaller servers and a smaller team. I’m not worried at all, you’ll fix this! good luck!
Fantria
18 July, 13:12
no worries guys….hope you get it fixed soon….love the site and all you offer here….thank you.
khairena
18 July, 13:13
Good luck!! I hope you all can fix it soon!
eddy_AC
18 July, 13:14
Thanks for the heads-up :)
Appelsaefty
18 July, 13:15
My scrobbler does catch the scrobbles, it had about 100, but now it’s just gone. not the first time. 0o
chrisconway
18 July, 13:17
This is the first time last.fm has crashed since I signed up in 2008 – I trust that it’ll be all better soon.
Hiuxing
18 July, 13:17
I’m sure it’s going to be alright. Good luck!
jimmbbo
18 July, 13:17
No problem! I’ll check back later
E-Clect-Eddy
18 July, 13:18
I got the feeling that problems started much earlier than Sunday, possibly Thursday 14th. I had three issues with songs offered to me in a few hours time, that never happened before. http://www.last.fm/forum/21713/_/755409#f15384036 + http://www.last.fm/forum/21713/_/755385/1#f15384050 + http://www.last.fm/forum/21713/_/755384/1#f15384060 there were also a few grey “get-a-cup-of-tea” pages in the days before that more oft than normal. Hope you find out what the problem is/was.
Pam
18 July, 13:22
Hope you really are working on this problem 24/7 to get it right! I can’t wait – I’m missing my favourite past time while you guys are crunching the numbers there!! Go to it! Faster! Faster! ;-)
funkilla
18 July, 13:26
“We want at least three months of free subscription for all the problems this has caused!”
Suck it up and put on your big boy pants. You didn’t lose a month of service. You didn’t lose 3 months of service. The “fair” thing would be to prorate subscribers the amount of days the service has been down. If it takes a week, guess what? You should get a week free.
You’re not out anything but a few cents (or pence or whatever currency you used). Take a deep breath everyone, relax, and untwisted your knickers.
Tommy
18 July, 13:29
Good luck to you and don’t worry! Keep up the good work!
Awesome Alex
18 July, 13:31
Sure hope you get your awesome awesomeness back again. That would be dynamic and wonderful, not to mention awesome.
wercia102
18 July, 13:31
hope you fix this soon :D
Tyler
18 July, 13:33
Thanks for the heads up, guys. I’ve only been on since March of last year but I’ve had no problems, which I thought was impressive. Still love the site, the service, the consistency, and all at the price of free or cheap if you subscribe.
Nolfo
18 July, 13:36
“Good luck to you and don’t worry! Keep up the good work!”
exactly :)
Konstantin A Kolosov
18 July, 13:36
2 Last.fm crew: good luck, guys! I hope everything will go well! you’re the best!
2 people asking for a free month subscription: relax, dudes! that’s what you’re paying for so Last.fm can have enough specialists able to solve problems like this in a short period of time. if the service was absolutely free and there was only one guy buying servers off money for advertising on the website, you would have to wait for a month for Last.fm to start running again! if you get sick and miss work for one day, do they make you work for a month for free? don’t think so.
sparky
18 July, 13:37
plz hurry im using youtube as a substatuite plz hurry its not them same
DreadTruth1
18 July, 13:39
It’s OK…I LOVE LastFM…The predictors are almost always right with my music…I just miss my library…I’m sure this issue will be resolved soon…Looking forward… Be Blessed in Peace!!!!
Greg Lasiter
18 July, 13:39
I don’t care about scrobbling or whatever that is. All I want is just to listen to last.fm radio. Is that to much to ask?
Shane
18 July, 13:39
>sign up yesterday
>FFFFFFFFFFFFFFFFFF
rockchapelboy
18 July, 13:43
Thanks for the update guys. Best of luck fixing the problem. An unusual glitch in an otherwise exemplary service. :)
Jay
18 July, 13:44
I’m patient. Don’t worry about it. I’m just glad my data isn’t flat out deleted. :)
niceguyanthony
18 July, 13:46
good luck guys!
ShobakiElectic
18 July, 13:48
I hope the stuff I listen to on Spotify etc. between now and the fix will still get scrobled, though I doubt it will. As long they can get most of my scrobles back I will be happy. Goodluck guys.
bloodlovers
18 July, 13:52
last fm es la mejor espero que puedan solucionar todo muy rapido suerte!
esbartolo
18 July, 13:52
I hope that these issues will be resolved soon…
Alex
18 July, 13:56
Thanks for the Update!
Good Luck for solving the problem!!!
My complete data is deleted :(
Steve
18 July, 14:00
I appreciate that you are filling us in on the status of the issue and not just leaving us scratching our heads. Here’s hoping you are up and running again soon.
Hellfire_1989
18 July, 14:05
Thanks for keeping us updated ^^
Thegothickitty3
18 July, 14:07
I’m glad everything is under control
Anna
18 July, 14:08
Well, this isn’t so bad!
Thanks for letting us know what’s up, I was a little scared for a moment. Good luck getting everything fixed.
Until then, I’ll be missing last.fm. c:
Shuvo
18 July, 14:08
Thanks for the update… good to know that scrobbles will be counted later on.whatever the temporary problem is I will be always loving Last. fm…
Sarah
18 July, 14:10
Haha, of course this happens when I subscribe a few days earlier!
Good luck getting things fixed, guys!
Mockingbird
18 July, 14:13
I hope you get the site back on track as soon as possible :)
girlzbodysexii
18 July, 14:13
Aww man this sucks i missed my playlist
gumpacina
18 July, 14:16
Thank goodness it’s only broken! I thought my service provider had blocked the service.
Erik
18 July, 14:16
im looking forward to the fix! Thank you Last.fm for a greate service so far!
misterjib
18 July, 14:17
Um Bongo! Um Bongo!
newmeex
18 July, 14:23
good luck last.fm, we love you anyway!
Brent
18 July, 14:25
Good luck guys!
This is kind of related, though ;-)
Brian
18 July, 14:27
Sharing info like this is ALWAYS good. Thanks
ivan munoz
18 July, 14:29
it sucks!please fix it as soon as quick
Mike
18 July, 14:34
Thanks for the update, nothing worse than not knowing what’s happening. Would it be completely out of the question to have a dedicated service for us subsribers? At least we’re paying, although your prices are ridiculously low :) Good luck fixing the problem!
GG
18 July, 14:36
Hope u guys fix it soon :) all the best… its nice 2 b transparent
sinsforgemaster
18 July, 14:42
Poor last.fm! I hope you get well soon :D
kisses
Sora
Joakim
18 July, 14:42
Hope you get this sorted out. I’ve been using last.fm for over 5 years now and this is the first problem I’ve had so far.
And to all of you who complain about losing scrobbles; how damn important can it be if you loose a day or two worth of scrobbles?
Keep up the good work!
teenagez0mbies
18 July, 14:43
>:|
break
18 July, 14:43
Good luck getting things fixed!
Jamiemeister
18 July, 14:46
lost all of my scrobbles :(:(:(:(
0 plays :(
rastronomicals
18 July, 14:47
php developers across the music-loving world are sharpening up their error handling as I write . . . .
Matt Sheret
18 July, 14:47
For those of you worried, we need to reiterate that the data hasn’t been lost or deleted – it just isn’t displaying on your profiles for the moment.
Thanks everyone for your patience, we’re still working to resolve this as quickly as possible.
fusi
18 July, 14:51
good luck sorting it out! :)
Lisa H
18 July, 14:55
UGH…I’m about to deactivate
kkeehl
18 July, 14:55
wow guys I hope you fix it soon D:
thanks for the update, good luck (:
kirenenko
18 July, 14:56
This situation is kinda annoying but effectively I can’t remember other significant system fails and I’m on last.fm since 2006 with the old account…go guys, you’re great.
Deadly_crab
18 July, 15:04
Good luck to you guys. I love this site and problems like this haven’t happened before so I take it that everyone will be very understanding. Please take your time and solve the problem carefully.
ryada
18 July, 15:06
My library seems completely disappeared somewhere. No history, no favourite tracks, no playlists, nothing! It frightens me, because I’m here since 2008. Pretty good piece of music listened though! The same sad thing with tags… I hope it’ll be fixed soon! Good luck, LastFM, I love you! <3
kanto_sho
18 July, 15:10
Thanks for the info. I was wondering
mamafanfan
18 July, 15:10
it has taken you over 24 hours since 4GMT Sunday to post this notice?! i think its poor!
Collette Post
18 July, 15:11
I can’t seem to add artists to my library, a red exclamation mark comes up. Everything else is ok
Marxisforbros
18 July, 15:11
You have my sword…
Dengony
18 July, 15:12
Hold the ‘Reset’ button for 5 seconds? That usually works for everything.
Louis
18 July, 15:12
i am glad you are working on the problem. I thought it was my computer messing up again. I know it must be messed up bad because i actually heard a couple of real Led Zeppelin songs. That is a no no on Last Fm for me to hear Led Zeppelin I have been trying for three years to get them to play and now that it is broke and not scrobbling or adding to the library they play . Go figure. God speed on fixing the problem.
J4tify
18 July, 15:22
Jiggle the handle.
Katie
18 July, 15:22
I’ve been using last.fm for over five years and it’s been pretty much smooth sailing (omg, remember when charts only updated weekly?). There’s no reason to give anyone a one-month subscription, you don’t deserve a reward every time something breaks.
marcus
18 July, 15:23
Good Luck!
Go on LastFm
(perhaps iPod scrobbling will also run better in the future ; )
geetings!
Master of Disater
18 July, 15:27
I’ll tell you what happened, it was that dang Sasquach.
aka, Google Plus is destroying the internet
Paul
18 July, 15:36
I think this is probably related to the huge numbers of new Spotify users (myself included) that now joined last.fm for the first time.
sazmo
18 July, 15:42
don’t worry last.fm i still love you! try turning it off then turning it on again!
Olive
18 July, 15:49
All my loved tracks are gone. I hope this is related to the issue you are fixing.
Diego
18 July, 15:50
I need my last.fm! Can’t live without it!
zhimbo
18 July, 15:52
Don’t you love the d-bags who immediately want free stuff just because some features of a huge website are temporarily unavailable? OMG! I can’t see my recent tracks right now! Horrors!
Jason
18 July, 15:54
Yay for engineers!
DirkJan
18 July, 15:59
I hope that all scrobbled tracks will return in our playlists :)
clayray3290
18 July, 16:01
I’ve also been using Last.fm for years and this is definitely the first time I’ve seen it go down, so kudos to you, Last.fm for being so solid all of these years and I have faith that it’ll be back to proper function in no time! Thank you for all your hard work!
Fred X Mertz
18 July, 16:02
Thanks for the update. I was getting worried that I’d lost my last.fm!
I hope its fixed very soon.
Pandora? NEVER!
Mohammed
18 July, 16:03
godspeed last.fm!
tburny
18 July, 16:07
You are doing great, last.fm guys! :)
the_wind86
18 July, 16:10
Since Last.fm is down my addiction is getting better :)
Kzllxr
18 July, 16:11
Suerte amigos de Last.fm!
ridecymbal
18 July, 16:12
Don’t ever tell me that just because I have a free account,I don’t have a right to complain…this site has problems all the time.
Why should I waste money for something that could be better.
Mualla
18 July, 16:14
“There was an error connecting to your Library. A page refresh should fix this problem.” I’m having the same problem. I love this site and I’m glad you are working on the poblem too. I hope it will be fixed soon.
Roberto
18 July, 16:14
where are my stats? my scrobblings? :( i don’t want to listening music.. =( i feel sad..
Gary
18 July, 16:15
why would last.fm give anyone a free month subscription for a couple lost days? if they give you anything it should be free time equal to the lost time.
mohsen
18 July, 16:15
you guys are awesome, I know you’ll fix it soon ;)
<3 U all no matter what’s happening :-*
jen
18 July, 16:16
I FEEL SO LOST WITHOUT MY LASTFM!!! =) everything will be ok…ill just keep telling myself that EVERYTHING WILL BE OK…wow. im a lastfm junkie.
Chris
18 July, 16:20
Hope to fix it soon.
Banause
18 July, 16:20
Much more than 24 hours now… It’s getting embarrassing, guys.
michael-r101
18 July, 16:27
why dont you give the option to listen without scrobbling?
Fria-misteria
18 July, 16:28
Thank you) it works)
Fria-misteria
18 July, 16:30
oh no, again :(
Tessa
18 July, 16:30
Everything seems to be working again… Hope it stays this way.
Thanks for all the hard work guys (and girls?!).
Jaison Partchel
18 July, 16:32
I hope that the services be restored so that the site does not lose popularity. The risk of this happening, if the problems persist, is very high.
misterr
18 July, 16:34
been using last.fm for free for nearly 7 years, and this is the first time i have ever notice something like this happen. so, while surprise, am very patient :)
Jon
18 July, 16:36
Not working for me. Still no library. No loved tracks. No radio. ARRRRGGGGHHHHH. I am obviously a last.fm junky. I can’t cope. Must. Scrobble. Songs.
michal
18 July, 16:37
good luck guys! hope everything will back to normal soon.
hope it is not your way to say to us that you need the money for new servers and for that reason we need to start paying for last.fm even using on PC’s!! ;)
take care and take your time to fix it!
cheers
Aletsa
18 July, 16:39
Take your time, and May the force be with you
oVelkaarn
18 July, 16:43
“Thank you) it works)”
No it does not. It is still:
“There was an error connecting to your Library. A page refresh should fix this problem.”
Well, hopefully it’s fixed soon again.
youthcomingup
18 July, 16:45
What’s with all you whiny bitches crying about a day’s worth of lost scrobbles? Who gives a crap about scrobbles? Just listen to your damn iTunes library until it gets resolved and shut the hell up.
Mohammed
18 July, 16:45
some of my tracks are starting to scrobble :)
Epxs
18 July, 16:46
Who needs in-memeory databases, when you can get Enterprise PCI SSD’s and put them in RAID :)
George
18 July, 16:47
It works for me. Thanks Last.FM for the hard work :)
Lor
18 July, 16:48
It seems to be working now. I look forward to another outage this weekend.
Ryan
18 July, 16:49
Outages only happen to the best sites, because they’re too awesome. Hope things get resolved soon! ;)
Mike
18 July, 16:50
“ridecymbal: “Don’t ever tell me that just because I have a free account,I don’t have a right to complain..”“ Don’t ever expect a right to complain about a “free” service, never.
Minsar
18 July, 16:52
It seems to work now, thanks :)
break
18 July, 16:52
Everything back to normal! Good job Last.Fm :D
gyztav
18 July, 16:54
BOOYAH! Now it works, for me at least!
Great work guys!
Jon
18 July, 16:56
phew
shnabors
18 July, 16:56
what youthcomingup said… it’s the music that matters
thanks for your hard work Last.fm
mr_lazarus
18 July, 16:56
Yay, it seems to be working fine again for me and nothing’s lost.
rockchapelboy
18 July, 16:59
Mine’s back to normal. Great work guys. Seriously, getting this fixed in so short a timeframe is brilliant service, thank you so much.
Scintillula
18 July, 17:02
Thank you!
kkeehl
18 July, 17:04
everything is okay now, thank you guys <3
rumpelraik
18 July, 17:04
good luck on solving the issues, anyway, its awkward, but i can’t remember anything like this in the last few years, so all the best and keep up the good work.
Glamypunk
18 July, 17:06
Cool, it works again, my “internet-living room” last.fm. Thanks! <3
Velkaarn
18 July, 17:08
Now it is working, good job.
Churumbela
18 July, 17:15
Though I missed listening to my Library this morning, I am very glad to see everything back to normal this afternoon. I shall happily scrobble for the rest of the day! Thanks for all your hard work, last.fm. You provide a great service. :)
hambo74
18 July, 17:16
up working again…but my oasis tracks have increased more than my itunes plays
Rich
18 July, 17:21
Hmmm. Spotify launches in the US on Thursday, and Last.fm goes wonky on the Sunday. Coincidence?? Does the US Spotify use the same client software as the European version?
Trevor
18 July, 17:23
looking good
flutteringpetal
18 July, 17:25
Nice one. Back to normal. Good work.
pob27
18 July, 17:28
Mine’s all sorted. Good work, thanks guys!
cms
18 July, 17:29
After working on the outage throughout the day we’ve been able to gradually restore all services, and we hope to be up to speed tomorrow. However we can’t guarantee that these features will remain online.
We’ll update you as we progress, and we’ll continue to post updates to status.last.fm
Roberto
18 July, 17:30
is working normally right now!
Gracias
DonPinguin
18 July, 17:30
yeah back to normal too, but some of the tracks I scrobbled yesterday were counted like 10 times..
what
18 July, 17:42
hey i just wanted to say thank you for this great website that is mainly free, i realize that paying with help keep it running but thanks for giving people a place to discover new music
and people ;)
working good now good job!!!
Andrew Chrzanowski
18 July, 17:44
Thanks for all your hard work on this. We always appreciate your attention and commitment to the website users.
DreamevolutionZ
18 July, 17:45
nice job, team! *counter strike mode :p
Agostina
18 July, 17:46
Hope you guys can solve the problem…does this mean all of my sunday scrobbles are lost? D:
Thanks for the update
Isabella
18 July, 17:52
Last.fm is back! You guys are awesome
Ashley
18 July, 17:57
I had something like over 36,000 plays and now it only says I have about 4,000. Is anyone still having/had this same problem and will they fix this as well? All my plays still show up on the rest of my page though, just not in the header at the top of my profile.
mrfootball70
18 July, 18:02
waaaaaah waaaaah my library…my scroobles…waaaaah im dyin here!
evilcoconut
18 July, 18:06
everything seems to be working for me, scrobbles, library, etc.
good job. :)
thenetherest
18 July, 18:12
Thanks guys, all seems to be working fine again. Just was surprised to see my Last.FM level tumbled down from 18 to 7. How come?
mgpixlab
18 July, 18:18
Great, thanks for the fix. Neighbours are not working though. And please could you fix that Led Zeppelin – Dust In The Wind issue once and for all! ;-)
Alice
18 July, 18:18
“Scrobbling clients will detect this state and will cache your scrobbles until the submission service is reactivated, so no need to panic about scrobbles being lost.” Thank you thank you thank you!
Michal
18 July, 18:20
well freakin done guys!!! very much appreciate!!! big thx!
middo39
18 July, 18:28
bonjour
je vous remercie de cette conscience professionnelle hors pair
nous n’avons rien a exiger,et je trouve que la concurrence n’en aurait pas fait le quart
les radios et le scrobble semble être revenu
seule une de mes radio de groupe mais ce groupe étant très récent,ce ne doit pas etre la raison
encore merci pour toute cette sollicitude
HumtY-
18 July, 19:07
Thanks guys… Radio last.fm is my lifeline.
Dhetrayus-CE
18 July, 19:09
It will not allow me to post a image at all… Eh`
ernst
18 July, 19:31
Well, it finally works, however tracks I scrobbled yesterday aren’t in my charts. And some tracks (ca. 3,000) I deleted are back in my library :(
zuzqaa
18 July, 19:34
excellent work! big congratulations! :)
Pete Cashmore
18 July, 19:37
Libre.fm is the answer to your problem. The open source model often builds higher quality, more secure, more easily integrated software, and the main reasoning behind the foundation of Libre.fm was to provide a service similar to last.fm that respects the privacy of its users and their information. As such, Libre.fm does not log users’ IP addresses, allows users to decide if their listening habits are to be made public or not, and does not claim ownership on users’ data. All software has source code. Open source software grants every user access to that code. Freedom means choice. Choice means power.
Agostina
18 July, 19:50
It’s all back to normal! Thank you guys.
marvin gaye
18 July, 19:55
this shit looks terrible now. i wish it would be updated with taste.
Humberto
18 July, 20:33
I lost scrobblings
Mualla
18 July, 20:41
thank you…my radio works :-)))
Kento
18 July, 20:43
Oh, I thought it was my web conncetion, well thank goodness you guys are working on this.
Jan Moonen
18 July, 21:01
It must be a heck of a task to salvage something as complex as all those millions of scrobbles, for each individual last.fm client… congratulations to the team that does all this… it’s still not fully up to speed over here in Belgium, but I’m confident it will be very, very soon
Thanks
twoteatoroom
18 July, 21:43
no problemos! good luck!
givein2me
18 July, 21:59
Thanks for letting us know. Thought I had done something wrong
CrybKeeper
18 July, 22:09
Spotify went USA today and I signed up. It looks and feels, very much like iTunes player. It’s cool and all, but I still want my Lastfm over anything else in this web-wide world =) Thanks for fixing things Last staff!
Mario
18 July, 22:16
Hi.Just take your time.you will sort it.Go fm
James Taylor
18 July, 22:20
wow, when it’s working it’s really good
Gaston
18 July, 22:37
great to see that the staff shows its face and tells us everything about the issue :)
nettiy9
18 July, 22:49
Great job getting lastfm back up & running, you guys. I love lastfm!!! You rock!!!
sammysaurus_
18 July, 23:30
Everything back to Normal baby yeeaaaa …
Thx Last.fm …
Let’s do Scrobble again … hehehe
Fish
18 July, 23:42
great Job :) we love.fm :):);)
mewers
19 July, 00:51
You’ve much bigger problems if you’re freaking out about a handful of scrobbles being lost, hahaha. Big whiners! This is still one of the most reliable, efficient sites I’ve been on. I loove my last.fm :)
Sean
19 July, 00:55
I have 11 cached tracks and nothing I listen to now shows up on my profile. When I go to diagnostics it still says “error: could not reach server.” Any way to fix this or do I just need to be patient?
Hedejeh
19 July, 00:59
thank you, staff! :)
Angel
19 July, 01:04
You’re doing an excellent job Lastfm staff! Thank you for keepimg us all updated & for your efforts to restore service. All systems go at the moment, hope it lasts! ;):)
anon
19 July, 01:13
Thanks for all your hard work!
Adriano_Meis
19 July, 01:18
Hi there,
what happened to the Facebook recommendation links on the songs’ pages … ? They used to work … but no longer …
Excuse my English …
Thank you !
Fernande
19 July, 01:41
good luck, glad to see that its gotten fixed!
Anna
19 July, 02:32
Thanks for trying your hardest, guys! I appreciate it. :)
ajjaeger
19 July, 03:01
I didn’t even notice the downtime and everything looks fine now. Thanks for all of your hard work guys!
Robdotcomlink
19 July, 03:43
Could a dodgy link in the comments cause this problem? If so, either they should be either banned or checked.
Keep up the good work Last.fm
Earl
19 July, 04:35
What’s wrong with you people demanding free subs? Subscription is £3 a month, last.fm was down for barely a day. Not to mention the fact they offer the bulk of their usually very stable services for FREE. Has missing a few scrobbles really ruined your life? Some serious ingrates here.
Ben Fisher
19 July, 04:37
Thanks for getting this back up and going.
bertuzzoshi
19 July, 04:45
No problem!! LAST FM rules!! continue to spread good music all around the world
James (nokado)
19 July, 05:13
My scrobbles are being delayed…I’ll listen to a couple a songs and the next monrning when I listen to a podcast or whatever, the songs I listened to from the night before will show up on my page while I’m scrobbling a podcast.
James (nokado)
19 July, 05:16
Never mind…everything seems to be working fine. Thanks a lot!
daniela
19 July, 05:26
Everything seems to be back to normal… thank you! I love last.fm :)
VozDeSangue
19 July, 07:13
Love the site..so I’ll keep smiling
Carlos
19 July, 07:26
Thanks for your work. This was the first time I see your service down. So anyway.
I love your service.
Brandon
19 July, 07:37
Everythings all sweet now but my plays have been magically boosted… Apparently i listened to two bands over 200 times each in a week when i rarely listened to them at all… hahaha its all sweet thou
Jackie Chan
19 July, 08:49
Nothing’s working for me still >:@
riccccko
19 July, 09:28
thanks for your hard work.
Claire
19 July, 09:40
thanks for your honest and frequent updates guys. All the best.
katherine
19 July, 09:42
Is something wrong again? It was working 10 minutes ago and it’s again not working..:(
Philip
19 July, 09:47
something gone wrong again
PuckyCZ
19 July, 09:48
not working … again! :D it’s starting to be irritating :D
George
19 July, 09:49
It’s again not working for me.
“There was an error connecting to your Library. A page refresh should fix this problem.” :((
Stef
19 July, 09:50
Last.fm, there are still some issues, i suppose everyone decided to not use it in the morning becasue it was fine until now.
Then everyone logged in lol…
Never had much trouble except with the radio itself but you guys are doing a good job,
look forward to it bein up n running.
Noone panic LOL
TanzbeinHH
19 July, 09:52
What a pity! It seemed that the problem was solved today, but now I have the same emptiness. Keep on!
Cthulberg
19 July, 09:54
It worked fine yesterday evening. Now it seems to be off again. Tried refreshing a few times with no effect.
Curt
19 July, 09:56
Good luck, rare to see last.fm not working correctly!
Alex
19 July, 09:59
My favourites, gone… all gone… :(
Margita
19 July, 10:01
I cannot connect to my library again … worked this morning, but not now … Must say I think the problems on this web site appear rather often … very often problems with sending messages for instance … Well, I hope this will be fixed soon enough …
boa3x
19 July, 10:05
To me again isn`t scroobling and i see only There was an error connecting to your Library. A page refresh should fix this problem when i go to my page!
Tomi
19 July, 10:11
What, you’re human after all? All my queued scrobbles appeared in my profile OK before the service broke down again; I have no doubt they are safe and sound. I’ve got 99 problems but last.fm ain’t one!
Matt Sheret
19 July, 10:12
Hey everyone. Reposting the update to the blog post above, for those who might have missed it:
UPDATE (19/07/11 10:50):
After staying relatively stable overnight we encountered more problems with Radb this morning. We’ve chosen to deprecate some services to stop the problem escalating, which means that things like your libraries and scrobble counts will be unavailable for the time being.
All of your scrobbles and profile information is safe and undamaged, it’s just not displaying on the website right now.
We’re working hard to fix this, thanks again for your support and patience.
George
19 July, 10:31
It works now again :)
Matt Sheret
19 July, 10:31
And another:
UPDATE (19/07/11 11:29):
We’ve re-enabled access to your library and chart service after analysing this morning’s traffic in a little more depth.
As we continue working on the fixing the underlying faults it may be that we have to switch them off again for short periods of time. In the meantime keep checking the status page for information about the service.
Thanks again for your patience.
Cthulhu
19 July, 10:38
Damn,this is annoying as hell! But shit happens I guess,so I’ll just try to be patient… :)
H
19 July, 10:39
Oh my God what’s happening in this mad world why 2011 it so difficult to live
bring back last.fm let’s have a peaceful end cries period
andy koski
19 July, 11:26
bring back last.fm let’s have a peaceful [2] ooh I can’t live without it. =/
NayDenov
19 July, 11:42
The library is refreshed, but I can not come on the page, I come as the visitor more precisely.
pakogah
19 July, 12:36
good luck :D
P
19 July, 12:53
Hope you guys get rid of the problem soon, Good luck.
Armando
19 July, 13:12
xD Good Luck All The Best From the fans! ;)
Zse3tdlm
19 July, 15:01
Ну вот. :(
nope
19 July, 15:02
you know who’s not having a problem?
SPOTIFY and PANDORA.
last.fm is turning into a suckfest recently. Every time I try to use it recently it seems like something is stuttering or not working smoothly.
elif
19 July, 15:27
except spotify and pandora are totally lame. boohoo, last.fm went down for like, two days.
it’s really odd to see how many people took this to heart, i sincerely feel that the last.fm team handled this very well and sorted the problem out in a very quick and efficient manner.
l.fm, if i may paraphrase drake, “you da you da best.” fuck the haters. or something.
LiliumC
19 July, 15:34
Once the problem is fixed, let’s have a wild summer party…yay ;)
Letterbomb31
19 July, 15:39
It’s broken again…
AddictedShane
19 July, 16:03
Keep up the good work
Roberto
19 July, 17:48
Ii can’t compare musical compatibility…
siriusacma
19 July, 18:00
Hello, I lost my scrobbles(200)when last.fm was broken.
Margita
19 July, 18:36
Happy to be able to listen again … That is the main thing … little things like comparing music compatibility can wait … not very important … Hoping, praying for steadiness now …
Happy listening to ya all :-))
Anna
19 July, 19:13
Thanks for getting this fixed! I can’t believe people are asking for a free month (or three) over the only serious downtime I’ve ever noticed in the last five years. You must be managing MASSIVE amounts of data all the time, and it’s amazing to me that the site has remained stable throughout. Well done, and ignore the whining.
m7music
19 July, 19:36
DON´T WORRY BE HAPPY
100% Last.Fm….. Rocks…………!!!
dopedsel
19 July, 19:57
Hey, Compatibility cannot be seen, when I visit someone else’s profile, please, fix it…
cms
19 July, 20:10
Scrobbles, library and radio services are still up and running. Taste compatiblity is service is currently off. We’re looking into why.
vinicius
19 July, 20:32
nothing is scrobbling here. it’s there at the cache but nothing gets sent to the profile.
rick
19 July, 20:46
Everything is working again Thanks so much! =) (but I can’t erase some artists i want, is that another problem?)
Stephan
19 July, 21:36
Everyone in any situation is bound to cross the unexpected. last fm doesn’t need to be giving out free subscriptions because the service level has decreased for a bit, it would be counter intuitive, the need the capital to improve the systems and keep last fm subscribers from experiencing drop-outs. we as supporters of the product need to realize that when shit happens, people need help. don’t kick’m when they’re down. If you make a little mistake at your job do they make you work the rest of the day for free? I’d sure hope not…
Luiza Franz
19 July, 23:01
Hey, my charts are crazy. 3 of my artists kinda doubled the executions, and everything else is normal. really awkward
Günter
19 July, 23:30
Thank you for your commitment !
Brice
20 July, 03:05
Last.fm rocks!
blancocuervo
20 July, 04:09
thanks for your work!!!
bonzoWhale
20 July, 04:58
“and using statistical methods on the historical data to build awesome things”
hahaha I love you, Last.fm!
arnulfo jr
20 July, 07:55
i love,last fm!
tecido-humano
20 July, 11:42
wow! this is strange, yesterday things were apparently fixed, today we go back to the same issue :’(
lastFM rocks!!!
JustSomeOldJoe
20 July, 14:27
“Failing over to the redundant service provides helps a little, but not enough.”
Ouch!
Best of luck. Would appreciate a transparent post-mortum.
JustSomeOldJoe
20 July, 18:15
… or a post-mortem. Your choice.
Roger Witte
21 July, 22:21
Perfect storm! Big Up Caitlin, EvilRix and everyone whose ruined weekend was followed by a nasty week! Many thanks for your effort.
Matthew Croucher
3 August, 22:05
I had the Flag Counter on my profile and I was up to something like 21 countries – if only I could get that many countries looking at my own website!
Trouble is I set it to show more than just the standard 12 flags and when I did that it reset the blinking counter. Not a Last.fm problem I know, I just wanted to share that I was, sadly, vaguely annoyed by that!
Cheers!
danceswithdirt
4 August, 15:52
What’s the Radb service? What do you guys use on the backend?
thomas len yuba
12 August, 21:26
I would like sugest a feature to the scrobbler code. I repaired that in a lot of user’s libraries bands with short time musics is always in the of top listened artists. A user that scrobble an hour of led zeppelin and 40minutes of beatles probably will have the beatles on the top listened artist.
So why not count the real time that the user listened instead the number of tracks? I think that would be a much better measure to evaluate and follow the user’s taste.
mcweb
15 August, 23:28
how can i get more than 50 loved tracks from my last.fm account you have any ideas?
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